Refund Policy

1. Overview

Thank you for subscribing to the services offered by ACADIVA. We strive to provide you with high-quality AI-generated images through our subscription plans. This Refund Policy outlines the conditions under which we offer refunds for our services.

2. Refund Eligibility

Refunds are only available under the following conditions:

• If you experience technical issues that prevent access to our services and the issue is not resolved within a reasonable time frame.
• If the subscription service is significantly different from what was advertised or agreed upon at the time of purchase.

Refunds are not available for reasons such as user error, dissatisfaction with the generated content, or changes of mind after the purchase.

3. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team at info@acadiva.com. Provide the following information when submitting your request:

• Your account details (name, email address, and subscription plan).
• A description of the issue or reason for the refund request.
• Any relevant supporting documentation (e.g., error messages, screenshots, etc.).

We will review your request and respond within 7 business days.

4. Refund Process

If your refund request is approved, we will process the refund to the original payment method. Please note that it may take up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

5. Subscription Cancellations

Subscribers may cancel their subscription at any time. However, cancellations will not result in a refund for the current billing cycle. You will continue to have access to the services until the end of your subscription period.

6. Non-Refundable Fees

Certain fees, including but not limited to any setup fees or fees for additional features, are non-refundable. Please refer to the specific terms for your subscription plan.

7. Changes to the Refund Policy

ACADIVA reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. We recommend that you review this policy periodically to stay informed about our refund practices.

8. Contact Information

If you have any questions or need further clarification regarding our refund policy, please contact us at:

ACADIVA
Email: info@acadiva.com
Website: https://acadiva.com